Privacy Policy

Introduction

Welcome to pk55, Bangladesh's trusted online betting and gaming platform. We understand that when you use our services, you place your trust in us — not only to deliver a fair and entertaining experience, but also to handle your personal data responsibly. This Privacy Policy explains exactly what information we collect from you, how we use it, with whom we may share it, and what rights you have as a user of pk55.

By accessing or using the pk55 website, mobile application, or any of our gaming and betting services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately and contact our support team at [email protected] for assistance in closing your account.

This Privacy Policy applies to all users of pk55 located in Bangladesh and other jurisdictions. Our services are intended strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take prompt steps to delete such information from our records.

Information We Collect

We collect several categories of information to provide you with a secure, fair, and personalised betting and gaming experience on pk55. The types of information we may collect include:

• Identity and contact information: full name, date of birth, national ID or passport number, email address, phone number, and residential address (city of residence in Bangladesh such as Dhaka, Chittagong, Sylhet, or Khulna may also be recorded).
• Account credentials: username, hashed password, and security question responses used to protect your pk55 account.
• Financial information: payment method details including bKash wallet numbers, Nagad account references, Rocket transaction references, Upay IDs, Visa or Mastercard partial card data, and transaction history within the platform.
• Usage and technical data: IP address, device type, browser type and version, operating system, time zone, pages visited, bet history, game session data, and clickstream analytics.
• Communications: messages, complaints, and support requests submitted through our customer service channels, including records of live chat or email correspondence.

How We Use Your Information

pk55 uses the data we collect solely for legitimate purposes directly related to operating our platform and serving our users. Specifically, we use your personal information to:

• Create, verify, and maintain your pk55 account, including conducting Know Your Customer (KYC) checks as required for responsible and compliant gaming operations.
• Process deposits and withdrawals via your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and maintain accurate financial records.
• Detect, prevent, and investigate fraudulent activity, money laundering, account takeover attempts, and any other misuse of our betting and casino services.
• Personalise your experience on pk55, including surfacing relevant cricket betting markets, slot recommendations, live casino promotions, and bonus offers suited to your activity.
• Send you service communications including account activity notifications, deposit/withdrawal confirmations, and important policy updates.
• Comply with our legal and regulatory obligations, resolve disputes, and enforce our Terms and Conditions.

Payment Data and Financial Information

All financial transactions on pk55 are processed in Bangladeshi Taka (৳). When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we collect only the minimum necessary payment references to confirm and complete the transaction. We do not store your full card numbers, mobile banking PINs, or online banking passwords on our servers.

Payment data is transmitted using SSL (Secure Sockets Layer) encryption and handled in strict accordance with applicable financial security standards. Transaction records are retained for the period required to meet legal and financial audit obligations, after which they are securely deleted or anonymised.

Cookies and Tracking Technologies

pk55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device when you visit our website. We use essential cookies (required for the site to function), functional cookies (to remember your preferences and session), and analytics cookies (to understand how users navigate the platform). We do not use advertising or third-party tracking cookies that share your data with external ad networks.

You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain pk55 features, including maintaining your login session, loading your game history, and processing payments.

Sharing of Your Information

pk55 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your information with carefully selected parties in the following limited circumstances:

• Service providers and technology partners who assist in operating pk55 — such as payment processors, KYC verification services, fraud detection providers, and customer support tools — under strict contractual data protection obligations.
• Regulatory or law enforcement authorities where we are required to disclose information under applicable laws or in response to lawful requests, court orders, or legal proceedings.
• Business successors in the event of a merger, acquisition, or sale of all or a portion of our assets, in which case your personal data would transfer as part of the business transaction, and you would be notified of any such change.

In all cases, we require any third party receiving your data to maintain appropriate technical and organisational security measures and to use your data only for the purposes for which it was shared.

Data Retention

We retain your personal data for as long as your pk55 account remains active, or as long as is necessary to provide you with our services, fulfil our contractual obligations, and comply with applicable legal and regulatory requirements. When your account is closed, we will retain certain information for a defined period as required by financial record-keeping and anti-money-laundering obligations, after which it will be securely deleted or anonymised.

You may request deletion of your account and associated personal data at any time by contacting our support team. We will process such requests in accordance with applicable data protection law and will inform you of any data we are legally required to retain beyond your request.

Your Rights as a User

As a user of pk55, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We aim to respond to all verified requests within 30 days.

• Right of access: You may request a copy of the personal data we hold about you, along with an explanation of how it is used.
• Right of rectification: If any of your personal data held by pk55 is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records for defined periods.
• Right to restrict processing: In certain circumstances, you may ask us to restrict how we use your personal data while a concern or dispute is being resolved.
• Right to object: Where processing is based on our legitimate interests, you have the right to object. We will comply unless we have compelling legitimate grounds to continue.

We take all privacy rights requests seriously and handle them with the care and discretion they deserve. Submitting a data request will not affect your standing as a pk55 user or the operation of your account.

Data Security

pk55 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our platform uses SSL encryption for all data transmission between your browser and our servers. Account access is protected by password hashing and, where enabled, two-factor authentication. Our technical infrastructure is hosted on secure servers with access controls and regular security audits.

While we take all reasonable steps to safeguard your information, no online platform can guarantee absolute security. We encourage users to choose strong, unique passwords for their pk55 account, to never share login credentials, and to contact our support team immediately at [email protected] if they suspect any unauthorised access to their account.

Third-Party Links and Services

The pk55 platform integrates games and content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we vet these partners carefully, each provider operates under their own privacy and data practices. pk55 is not responsible for the data handling practices of third-party game studios or payment processors acting beyond our direct control. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the nature of our services. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that materially affect your rights or the way we process your data, we will notify registered users via their account email address or by displaying a prominent notice on the pk55 platform.

Your continued use of pk55 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

Age Restriction and Minor Protection

pk55 services are strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data belonging to individuals under 21 years of age. If a parent or guardian believes their child has created a pk55 account or provided personal data to us, they should contact [email protected] immediately. Upon verification, we will promptly delete the minor's data and close the account. We also encourage parents and guardians in Bangladesh to use parental control software to restrict access to online gaming platforms.